Privacy Policy

1. Who we are

This Privacy Policy applies to the website sozialfinanz.ltd, operated by BFS SozialFinanz AG, Konrad-Adenauer-Ufer 85, 50668 Köln, Deutschland. We are committed to protecting the personal data of our visitors in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection law.

2. What information we collect

We collect information in the following ways:

• Information you provide directly: such as your name, email address, phone number, and message content when you use our contact form.
• Automatically collected information: such as IP address, browser type, device information, pages visited, and time spent on the site, gathered through cookies and similar technologies as described in our Cookies page.

We do not knowingly collect financial account numbers, payment card details, or government identification numbers through this website, and we ask that you do not submit such information through our contact form.

3. How we use information

We use the information we collect to:

• Respond to enquiries submitted through our contact form.
• Understand how visitors use our website so we can improve its content and structure.
• Maintain the security and proper functioning of the website.
• Comply with applicable legal obligations.

4. Legal basis for processing

Where the GDPR applies, we rely on the following legal bases: your consent (for example, for analytics cookies), our legitimate interest in operating and improving an informational website, and, where relevant, compliance with a legal obligation.

5. Cookies and similar technologies

We use a limited number of cookies to operate this website and to understand aggregate usage patterns. Full details, including how to manage your preferences, are available on our Cookies page.

6. Data sharing

We do not sell personal data. We may share limited information with service providers who help us operate this website, such as hosting and analytics providers, under appropriate data processing agreements. We may also disclose information where required by law.

7. Data retention

We retain contact form submissions only as long as necessary to respond to your enquiry and for a reasonable period afterward for record-keeping, unless a longer retention period is required by law.

8. Your rights under the GDPR

If you are located in the European Union, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal exceptions.
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details below.

9. Data security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised.

11. Contact

Questions about this Privacy Policy can be directed to:

BFS SozialFinanz AG
Konrad-Adenauer-Ufer 85, 50668 Köln, Deutschland
Email: support@sozialfinanz.ltd
Phone: +49 221 973560